Shipping Warranty & Returns

Returns Policy

In the event of “out of box failure”, The Scale Broker NZ must be contacted to report the fault. We will accept return of the sold item only if repacked in it’s original packaging and showing no signs of use. We will endeavour to promptly replace any products that are “DOA”. Shipping back to base (Auckland) is the responsibility of the customer. For other technical or product failures, please refer to the “warranty” section below.

Shipping

Shipping can be effected to any New Zealand residential or company physical address (ie PO Box address are not accepted). We have a 95% ex-stock shipping efficiency but exact delivery status will be confirmed after checkout. Contact The Scale Broker NZ prior to completing your order if you wish to check availability of a specific item. We use both courier and postal services and delivery times and charges vary depending on size of item and customer location. Typically, most portable weighing instruments incur a flat $35 shipping fee whilst large & heavy items may be more (eg pallet scales). For savings on bulk orders please contact us for a specific quote.

Warranty

Please click here for a copy of our in box warranty card.

A&D products have a global reputation for reliability and long term performance and have warranty periods varying from 12 months to 5 years. In the unlikely event that your instrument does fail during our stated warranty period, A&D AUSTRALASIA PTY LTD offer a “back-to-base” warranty where you (the client) are liable for the cost of returning the faulty unit to an Australian A&D office as instructed by the A&D Service Team. If you suspect a fault exists then contact the Weightec NZ Service Team for further instruction. Some faults may be correctable via telephone or email advice (eg software related issues). Other faults will require you to obtain a “Returns Number” from Weightec NZ or A&D Service Department and follow their instructions regarding re-packing the unit. Upon inspection by A&D, if the fault is determined to be a valid warranty claim, A&D AUSTRALASIA PTY LTD will replace or repair the unit and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, A&D AUSTRALASIA PTY LTD will not be liable for your return freight costs and an inspection/quotation fee may be charged at Weightec NZ or A&D AUSTRALASIA PTY LTD’s discretion.